Friday, February 29, 2008

Goodbye, Earthlink! You're Gonna Miss Me.

I officially canceled my account with Earthlink yesterday and it will be final on March 5, 2008.

"Syd", the man I spoke to said he was sorry to see me go and acted like he really cared when I told him how woefully I was ignored by their "Level 3" tech folks. He said they *should* of made arrangements to send someone out to my house and see what was wrong. Should'a, could'a, would' I move on.

He said for only $2.95 (or some such) a month I could retain 2 of my email addresses. I thought about it a few seconds and then said naaawww. THEN he said that since I'd just gotten the new equipment, they were going to charge me a $39.95 "cancellation fee".

Well as you can imagine that's when the stuff hit the rotors!!

I passed the shuttle in my own orbit!

I said I'd hire an attorney before they saw one thin red dime. I said that was an "absolutely free" modem according to the gal that I spoke to at the time who said it was free EXCEPT for the $19.95 S&H. I paid that I ain't paying no mo! Biggest crock of excrement I've ever heard of!

Then he started backpedaling a bit and said the final say was not heard from yet and perhaps they wouldn't charge me blah, blah, blah. My daughter says he was probably trying a last ditch effort to keep some of my money coming in each month with the email address offer and hoped I'd knuckle under and pay that to avoid the additional fee. I pointed out to him not only the "absolutely free" part, but that I didn't sign anything or agree to any binding contract...I've had a DSL line from them for SEVEN years and before that I was a dial-up customer for several years. I think I've satisfied any and all requirements.

The heck of it is I was their biggest fan. I never missed an opportunity to say how well my DSL worked and how reliable Earthlink was. NOW I say, don't let the door hit you in the modem, Earthlink, I'll urge people to stay away from your domain in droves!

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